Hoges in WA wrote:
> Hi
>
> I have a KA stand mixer., a KSM90
>
> It has a silver collar immediately beneath the KA name which covers
up the
> screws that hold on the head of the beater.
>
> It doesn't do anything, it's just there for looks I think and maybe
to keep
> stuff out of the orbiting head.
>
> Anywhichways, it's decided to come off and I can't get the thing to
stay
> back on there. It doesn't have any lock type thingo, and it doesn't
have
> any way of holding itself on. It simply slips down every time I put
it back
> on.
>
> Has anyone had a similar problem? I guess I could glue it on somehow
but
> that doesn't seem to be a wise first choice.
>
> I emailed KA over a week ago about it but they haven't responded (or
even
> acknowledged it!)

Go here, click on Customer Service, dial 800#, speak to a rep:
http://www.kitchenaid.com/home.jsp