Depending on when you purchased or rec'd your KA they will replace it. I
rec'd mine as a gift and paint had chipped off. KA gladly replaced it. No
fuss no Hassle. This was done over the phone. I will admist that their
internet customer svc is not as great (speaking from experience).

Carole


"Sheldon" > wrote in message
oups.com...

>
> Go here, click on Customer Service, dial 800#, speak to a rep:
> http://www.kitchenaid.com/home.jsp
>