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Vic Canova
 
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Default Question about qualities -- Status update

Thanks for the comments EVERYONE ...

As it turned out, the OWNER of McKeesport Candy saw my message, called
me back himself, and is sending me replacement product completely FREE
OF CHARGE -- no restocking or shipping fees!

It wasn't a personal demand either, and I was pefectly willing to
comply with the logic of the situation, but he INSISTED. Now THAT is
what I call SERVICE, because he was genuinely concerned about my
disatisfaction.

He even told me to just toss out the 11 3oz bars I have left remaining
here, but in all fairness, I intend to send them back to him anyway.

I'm sure they can get some sort of credit on them, and who knows, they
might serve as educational examples for the future handling of
perishable inventory.

This was a very good experience for me, because I'm learning the
bitter lessons in a semi-sweet way, and how often does that happen in
new endeavors?