Edwin Pawlowski wrote:
> "Siobhan Perricone" > wrote in message
> ...
> > On Fri, 13 May 2005 17:42:00 GMT,
(Gal
> > Called Jani) wrote:
> >
> >>Fooey, my kitchen faucet died yesterday! Even DH (who is very
> >>handy at this kind of thing) couldn't fix it. And Lowes refused
> >>to replace it, although it has a Price-Pfister lifetime warranty.
> >>Now we have to go shopping for a new one, which has to wait
> >>until tomorrow. Fooey again, I say!
> >
> > I wouldn't give up on getting it replaced that easily. Contact the
> > manufacturer right away and inform them that Lowe's is not
honouring their
> > warranty.
>
> If, in fact, Lowes does have a warranty on it. I don't see anything
on
> their web page stating that.
Lowes is a retailer, not a maufacturer. Lowes can only offer a
warranty on *merchantibility* of the products they sell, which merely
means that the products behave as they're meant to, ie. a water faucet
won't dissolve in water. Lowes has no obligation to repair or replace
used merchandise unless they entered into a prior agreement with the
manufacturer to make replacements or provide new parts. Often a
customer will need to check with the manufacturer first about a
replacement, whereas they will be sent an approval for the merchant to
make the exchange. I had to do that with an American Standard toilet,
it had a blemish in the surface, Lowes replaced it with a new one when
I brought the old one back with the manufacturer's approval paper...
naturally I was responsible for removal and reinstallation... guess I
should have checked more carefully before installing it... had I
noticed the blemish and brought it back before installation Lowes would
have simply accepted the return. And the instructions said in BOLD
print to examine before installation. I purchased the fixtures but I
had a plumber doing the bathroom and I wasn't there when the box was
opened... still my fault.
I also had a faucet problem, with a Delta single lever kitchen sink
unit I bought from Home Depot. A few months after installation it
began to drip. At Home Depot's instructions I called Delta and they
sent me an entire repair kit, it arrived within a week. About a year
later the darn thing began to drip again... I called and received
another repair kit... I did this a few more times over several years.
Eventually a plumber apprised me of the real problem, sand in my water,
not anything Delta did. I complained to my water company and they sent
out a crew to change all the pipes from the street main to the meter,
gave me a new meter too... I tried to get them to forget that part.
I've never had a problem making *returns* to Lowes or Home Depot....
hardly a month passes I don't return something, often many somethings.
Just last week I returned a bathroom towel bar and hook, thought I
would use them but then I didn't. Also returned about $50 worth of
boxes of bolts, nuts, and washers I thought I would need to install a
fence but then did the job a different way.
Sheldon