I bought a Kitchen Aid "Pro Line" espresso maker and 20 days after
opening the box it sprung a leak in the frothing boiler (a
manufacturer's defect). I've always thought KitchenAid stood behind
its products and was customer oriented, and according to the US
Warranty if the product "fails in the first two years, KitchenAid will
replace it free of charge." Well that's only if you bought the machine
in the US and if you live in the US. I bought the machine at
Williams-Sonoma in Toronto (and live in Canada) and the warranty here
is quite different. They don't advertise that they are less consumer
friendly to non-US residents, nor do they advertise that they don't
stand behind their products in the same way when the person lives
outside the US. This appears to be false advertising. (BTW, Viking
has the exact same warranty in Canada as the US.)

My message is simply "buyer beware" when buying a KitchenAid product.
I've owned many over the years, but the company today is not the
company on which their reputation was built. Imagine an appliance
dying less than three weeks after first use and the comapny giving you
a runaround. And this is with their Pro Line series. Imagine how
they'd be with their main-stream products.

Ross