The bottom line is I bought a pro line model, it failed because of
manufacturer's defect within three weeks of first use and KitchenAid
did not live up to the reputation they espouse. Regardless of the
"letter of the law," I don't think anyone expects a $1000+ espresso
maker to die after making 50 cups and then have the manufactuer who
espouses customer service give you a runaround. It gives no confidence
in the KitchenAid name. That's the bottom line.