Goomba38 wrote:
>
> Penzey's needs everyone's business it gets. The minute a company loses
> sight of that they go downhill. LLBean, surely far bigger than Penzey's,
> does offer free shipping this holiday season. It was one reason I
> specifically chose their products over LandsEnd, in fact.
> Goomba

I happen to be one of Penzeys earliest customers (If memory serves I
believe #54), discovered them in a small article in the food section of
LI Newsday. I was the one who introduced Penzeys to rfc, some 12 years
ago. Penzeys service was terrific early on, their personel
accomodating and polite.... and over the years I made great efforts to
tout their products.

Penzeys service has slid down hill and at an ever escalating rate...
the more stores they open the worse the company becomes, in every
respect. Their personal is now surly, abrupt, and really not very
knowledgeable. Penzeys no longer includes samples of their new
products with orders and their product has definitely declined in
quality, includes way too much debris and dust, and is not nearly as
fresh as before. And now with this shipping issue I find Penzeys
refuses to be competitive, in fact they are ripping off their customers
with what I feel is their unfair method for determining shipping
costs.... according to their fercocktah system they would ship me some
40 pounds of kosher "style" salt at a lower shipping cost than 1/4
ounce of saffron. Well DUH! HOW IS THAT FAIR??? The USPS will send
that 1/4 ounce of saffron by First Class Mail for 37¢... Penzeys wants
$9.50 and you may not receive your saffron for ten business days.
Penzeys is definitely reaping a windfall on shipping, they are gouging
their customers, and saddly they are gouging their best customers the
deepest... the more you spend the deeper they gouge.

The more I think about it the more I detest those Scuzzy Penzeys
*******s!

This is not the first time Penzeys has treated me unfairly, but it will
be the last.

It is too late for them to satisfy me, I no longer trust them.

"The Penzeys Project" will be my endeaver for the new year.

Sheldon Boycott