> I will also concede that my opinion of the *company* has gone down
> somewhat
> after hearing of some customer-service horror stories. I've never gone
> through that personally, however, so I can't attest to that aspect from
> personal experience. Generally, however, I like to separate a company's
> administrative policies from their basic product quality.

I thought I ought to weigh in. I had purchased their smaller unit some time
ago and it worked quite well for me. The baffle that it was shipped with
was cracked and they quickly sent out another. (The location on the baffle
where it was cracked would have been easy for a QA dept to overlook.) I
continued to use the cracked baffle and I kept the new baffle as a "spare"
just in case. It worked very well for me and I later upgraded to their
X3210 unit since I needed larger capacity.

Unfortunately, the X3210 unit had a bit of a problem so I called them and
they walked me through a test cycle and the problem still existed and they
were more than willing to take it back for repair. I am anticipating it
arriving back any day now. Hopefully, it will come before Christmas as I
have a bunch of untempered chocolate that I made in my melangeur that I
would like to run through it as last minute Christmas gifts. (I really
don't feel like doing it by hand.) As a point of note, the X3210 worked just
fine on their pre-programmed settings it is only when I pushed it to work
with custom temperatures that it had problems. I suspect it is a bug in
their microcontroller and if so, I can sympathize having cracked way too
much code myself.

If I were not working from my own chocolate which was totally untempered
with no seed chocolate, it would have worked great. The X3210 seems to be
very solidly built much more so than the smaller unit so if anyone is
looking at doing tempering on a regular basis, the X3210 is definitely the
way to go.

But so far, Chocovision's customer service has been great to work with.
Admittedly, there have been a couple hickups but they have been (so far)
very responsive.

-Art