I'm hoping that somebody can help me out here. I bought a new
CharBroil Advantage Series gas grill from Lowe's as a Christmas gift
for my mother. The grill in question is 45,000 BTUs and has three
burners, plus a side burner/griddle.

Last night, I spent six hours assembling the grill and then went out
and bought a 20lb. canister of propane today. Hooked up the propane as
per the instructions and did the leak check. We then proceeded to try
to ignite the grill.

Long story short, the three burners will not ignite. The electrode
does spark, and appears to be properly aligned with one of the
portholes in the burner.

At first, we assumed there was something wrong with the connection
between the propane canister and the regulator. However, when we tried
lighting the burner - which runs off an extension of the main propane
line/pipe - it lights up just fine. We also tried lighting the grill
using the match method and did not get any results.

At this point, I am baffled. I don't see how the side burner could be
lighting, yet the main burners won't light. The propane must travel
through the same line that feeds the main burners in order to get to
the side burner.

I'm hoping that there are some experienced grillers and/or grill
assembers out there. I spent more than $300 on this grill and I'm
heading back home (8 hours away) tomorrow. I hate the idea of spending
that kind of money only to leave my mother with a giant paperweight.
Char-Broil's customer service number has been useless thus far.

Thanks!