"Karen" > wrote in message
ups.com...
>
> Doug Kanter wrote:
>
>> Nah....why? This is my standard reaction when people seem to think
>> they'll
>> get somewhere posting a complaint here. If they really want something to
>> change, they'd write to the source of the problem. Since they don't, they
>> must want things to remain the same. They'll shop elsewhere. That'll show
>> 'em. Except that it really won't.
>
> My Safeway used to have a customer suggestion box. I asked for three
> things -- one was safer lighting in the parking lot, another was to
> please have more quarters offered as change at the check-outs, and I
> forgot the other. All three were ignored.
>
> Karen
>

As I said earlier, you have to go beyond the store level. Many people seem
afraid to do this, as if the CEO of the company is the Great Oz or
something. If you write or call people at this level, you may not get them,
but most of the time, you *will* eventually reach someone in a position to
make changes, or at least explain a policy to you. You should try it
sometime. When it works, it makes you feel like the company's yours.

If a store is already convenient to you, that has great value. You spend
less time travelling to a different store, so you have more time to enjoy
life. You use less gasoline. Maybe some of the people there will even get to
know you. If the store needs minor changes to fit your definition of
"better", why not spend a stamp or a phonecall to try and make it so? If
you're successful, would it be a good thing?