"aem" > wrote in message
oups.com...
> Doug Kanter wrote:
>> "aem" > wrote in message
>> ps.com...
>>
>> > The question is, how do you get them to
>> > wise up? -aem
>>
>> The secret is to write about them in places where they will
>> never notice
>> your comments. Don't tell the manager that his/her employees
>> sound like
>> little robots. Their behavior might be his idea, and you
>> wouldn't want him
>> to know it was a dismal failure.
>
> I have told the manager more than once about the 'calling by
> name'
> issue, as well as about their failure to mark prices
> completely. I
> agree with your implied point that talking to them is better
> than
> talking here about it. You're wrong, though, if you think
> we'll get
> noticeable response either way. -aem

I've been shopping in my Vons store since it opened in 1965.
Perhaps it's because most of the employees do know me that this
policy doesn't annoy me. Our store was just remodeled and I
filled out a comment card soon after the open house. I
complimented them on the new store and said some nice things
about the employees but I also listed some things they didn't
carry that I would like to have. Two days later I received a
phone call from corporate, then a phone call from the manager of
my store, and a week after that I received a book of coupons in
snail mail. I've never had ANY responses from Ralph's or
Albertson's in spite of filling out comment cards, making
requests, etc. - Audrey
>