I have problems with the one in San Rafael.
I returned teas, had to call again and again to get my money back.
People there are very polite and nice while having you on the phone. Do not
expect, however, for things to happen the way you are promised. I had teas
not sent to me because someone forgot. I still wait for the money for tea I
returned 4 months ago. I was also promised samples or replacement tea that
they acknowledge was bad and was promised to get replacements - never
happened. But again - cannot accuse them of being impolite or anything.
The owner - David - hates computers and is very proud of that. So they do
not have a web site or sell over the net. The lack of computers also make it
easier to "forget" things, I guess. You have to remember what you ordered,
so keep detailed records and compare teh shipments with your records.
Davis is a very knowledgable guy and truly loves what he does and some of
the teas I bought from them were very good. However some were so bad that I
suspect that he may also be at mercy of his suppliers rather than buying
according to his own judgement.

Sasha.


"Jenn" > wrote in message
ups.com...
> Hi guys.
> I looked it the archives but my thick head is fuzzy. My question... is
> the best of the two silkroad tea or silkroad teas is the source of the
> grand and most marvelous teas you guys have spoken about. Are they
> equal?. Do they have catalogs? I have looked at both web pages and they
> both look pretty nice. But I think most of you buy from one more than
> the other. Please tell me yall's preferences if you may please. I am
> ready to try Keemum/Qiman for the first time.
> Thanks for the time
> Jenn
>