"Sheldon" > wrote in message
>
> I think where to buy appliances depends a lot on where one lives.
> Typical small town mom/pop appliance stores are a crap shoot, there's
> an even chance they can be responsible or not (that's my experience).

> I think it really depends where one lives what kind of treatment you're
> going to receive. Service is a people business and people are all
> individuals, with service it's all luck of the draw.

When I moved to a small town in Connecticut, there were two appliance
dealers. They both sucked. Finally, the one arrogant SOB went out of
business, the other arrogant SOB sold his. Oh, the times are a changing.

The new owners joined Brand Source, a buyer's co-op. They were pleasant
and treated customers as they should be. They price the same as the big box
stores, but they offer superior service.

When our freezer broke beyond reasonable cost repairs, they did not have the
one I wanted in stock. So they brought another, helped transfer the food,
then brought the new one the next day and did the transfer again. Would
Best Buy do that? When the 23 year old washing machine broke, I was going
to repair it, but found it also not worth the effort. I had bought some
parts for it. I went back tot he store and told them my plight. He showed
us new machines, offered to take back the parts at full refund, then
delivered the new machine in three hours, hauling the old one away. Would
Home Depot, Sears, or Lowes do that?
--
Ed
http://pages.cthome.net/edhome/