"Becca" > wrote in message
...
> Next time you write a letter of complaint, keep it short. Nobody wants
> to read all of that. Say it in 200 words or less.
>
> Did you really think they had fresh steak? For real?
>
> I never tried Texas Roadhouse, I hear they play Country music.
>
> Becca

Yes complaint letters should be short, plus:
Stick to the facts, what happened and what did you want/expect. Try to
leave emotion out of it.
Say what recompense you expect.
Any decent business will welcome such information, and will want to do what
it takes, within reason, to make you happy.