Actually I think I had a little longer than that, but they still didn't
seem to bat an eye. Good customer service, I thought.

Kris

wrote:
> Kris wrote:
> > June,
> >
> > I also have a KA processor. Once I burned the motor out (tried to make
> > too big a batch of a size of tart dough all at once :/ ). I called KA
> > and they sent me a new one for FREE! Even if it was my own fault!
> >
> > You might want to try it - can't hurt! Besides, that doesn't sound like
> > you got a lot of use out of it before it died. They should back up
> > their products. KA has a pretty good reputation.
>
> I bet that yours was still within warranty? They have a hassle-free
> replacement service that lasts for a year, according to their Web site.
> I called and asked about my model - totally obsolete, the bowl doesn't
> even fit over any current fp that they make. As far as fixing the stem,
> well, they don't even have an authorized repair center that's within a
> 2-hr drive.
>
> June