My $140 WSM from Amazon came in on the 3rd. I unpacked it this morning
to find that all three body sections were badly distorted. The body is
dented and the top and base are out of round. The porcelain is flaking
off all three pieces. There is no hope of ever getting a working smoker
out of those pieces.

A call to Weber's customer service (which didn't sound like it was
India) took care of everything. They are shipping all three replacement
parts via Fed-Ex. I can expect them in seven to ten days.

Thanks to Weber for taking care of UPS' problem

Matthew

Matthew L. Martin wrote:
> My $140 WSM from Amazon came in on the 3rd. I unpacked it this morning
> to find that all three body sections were badly distorted. The body is
> dented and the top and base are out of round. The porcelain is flaking
> off all three pieces. There is no hope of ever getting a working
> smoker out of those pieces.
>
> A call to Weber's customer service (which didn't sound like it was
> India) took care of everything. They are shipping all three
> replacement parts via Fed-Ex. I can expect them in seven to ten days.
>
> Thanks to Weber for taking care of UPS' problem
>
> Matthew

Bummer, Matthew. I know what it's like when you're waiting for a cool new
toy and it comes pre-broken.

Jack Curry

"Matthew L. Martin" > wrote in message
>
> Thanks to Weber for taking care of UPS' problem
>
> Matthew
>

Maybe if they were packed better it would not have been a problem.
Ed

wrote:

> "Edwin Pawlowski" > wrote:
>
>>[]
>>Maybe if they were packed better it would not have been a problem.
>>
>
> Hear! Hear!
>

While that may be true, many people report having gotten undamaged WSMs
deliverec by UPS. All I know is that the one I got was badly damaged. I
ultimately decided to have Amazon replace it. I get to ship the bad one
back for free and they are giving me 2 day Fed-Ex delivery for the
replacement, also for free.

Kudos to Amazon for backing up what they sell.

Kudos to Weber for backing up what others sell for them.

Brickbats to UPS for breaking perfectly good merchandise.

Matthew (who won't be home when the new WSM arrives, business trip:-(

Matthew L. Martin wrote:
>
> While that may be true, many people report having gotten undamaged WSMs
> deliverec by UPS. All I know is that the one I got was badly damaged. I
> ultimately decided to have Amazon replace it. I get to ship the bad one
> back for free and they are giving me 2 day Fed-Ex delivery for the
> replacement, also for free.
>
> Kudos to Amazon for backing up what they sell.
>
> Kudos to Weber for backing up what others sell for them.
>
> Brickbats to UPS for breaking perfectly good merchandise.

Huh, I thought you had Weber do the replacing, not Amazon. I was under
the impression that Weber wouldn't have made you send the damaged parts
back.

Now you won't have a chance to try a WSMx2 :-)

--
Aloha,

Nathan Lau
San Jose, CA

#include <std.disclaimer>

Nathan Lau wrote:
> Matthew L. Martin wrote:
>
>>
>> While that may be true, many people report having gotten undamaged
>> WSMs deliverec by UPS. All I know is that the one I got was badly
>> damaged. I ultimately decided to have Amazon replace it. I get to ship
>> the bad one back for free and they are giving me 2 day Fed-Ex delivery
>> for the replacement, also for free.
>>
>> Kudos to Amazon for backing up what they sell.
>>
>> Kudos to Weber for backing up what others sell for them.
>>
>> Brickbats to UPS for breaking perfectly good merchandise.
>
>
> Huh, I thought you had Weber do the replacing, not Amazon. I was under
> the impression that Weber wouldn't have made you send the damaged parts
> back.

I changed my mind. There was just too much damage that I could see
before I started to assemble it. I didn't want to wait two more weeks to
find out what more might be wrong. The replacement from Amazon will be
here on Wednesday, hopefully without the "custom by crunch" treatment by
Fed-Ex.

> Now you won't have a chance to try a WSMx2 :-)
>

The only thing between me and a WSMX2 is money:-)

Matthew

On Sat, 06 Mar 2004 22:01:49 -0600, Steve Wertz
> wrote:

>On Sat, 06 Mar 2004 14:28:17 GMT, "Matthew L. Martin"
> wrote:
>
>>My $140 WSM from Amazon came in on the 3rd. I unpacked it this morning
>>to find that all three body sections were badly distorted. The body is
>>dented and the top and base are out of round. The porcelain is flaking
>>off all three pieces. There is no hope of ever getting a working smoker
>>out of those pieces.
>>
>>A call to Weber's customer service (which didn't sound like it was
>>India) took care of everything. They are shipping all three replacement
>>parts via Fed-Ex. I can expect them in seven to ten days.
>
>I notice that things in larger packages usuallyt get banged up the
>most since they're always at the bottom of the piles (supporting
>many smaller boxes). Rather than send one big package, I'll
>usually opt to send several smaller packages if there's any chance
>of breakage.
>
>I shipped all my belongings from SC to TX last spring and they
>sure did a bang-up job on all the boxes. Every box was ripped,
>crushed, and/or mutilated. They were all brand new boxes, too,
>packed by the UPS Store.
>
>When I asked the delivery driver to note all the damage, he kinda
>balked and asked "which one"? Well, duh - All 16 of them.
>
>$350 worth of shipping and $120 in claims.
>
>-sw
I was a part time supervisor for UPS for two year-we were taught, big
boxes of a certain size are the "cornerstone" that we base our load
walls on and build from there. The boxes get tossed on conveyor
belts, stuck in giant jams that get kicked apart and yes, lots of
things are damaged. I was in the 2nd biggest airhub (philly) and we
had a lot of damage and lots of people to repair it (badly). Its a
shame, but you are better off shipping in smaller boxes...and heavily
padded.

Jeanine and her lil smokin' joey!

Not a UPS or WSM problem.... I had a brand new KitchenAid mixer come in.
The bowl wouldn't raise as the pinion gear was broken. Having bought it
through Amazon, I still called the service rep at KitchenAid. They
shipped out a brand new one at NO cost. It arrived in 3-4 days which
was no problem. A week later, I put the broken one in the same
shipping box out on my porch and UPS picked it up. NO problems with the
new one and I was happy as all heck with KitchenAid!

"Edwin Pawlowski" > wrote in message
. com...
>
>
> "Matthew L. Martin" > wrote in message
> >
> > Thanks to Weber for taking care of UPS' problem
> >
> > Matthew
> >
>
> Maybe if they were packed better it would not have been a problem.
> Ed

I don't think they're packaged to be shipped individually. I'm think more like a
pallet at a time which would be handled differently.