We moved into a home with Kitchenaid Superba Side by Side
Refridgerator and the unit loses temurature on the refridge side. We
have had numerous service calls for the same problem under warranty.
We have had parts replaced numerous times. We have since taken out an
extended warranty through Kicthen Aid and have had about 6 service
calls for the same issue. We think our unit is a lemon. Kitchen Aid
has brought out three different service agencies and each time the
unit fails they want the last service company to come back and fix it
again. When this fails, they want a different company to come out.
It's obvious that our unit is a lemon and Kitchenaid always says, just
one more call and it will be fixed. I know that there is a lemon
policy that says that more than three times to fix the same problem is
cause for them to provide a replacement unit. Problem is that it seems
this is a never ending process of sending out a serviceman. Each time
the unit starts to fade, we stop buying groceries for several weeks.
Then we are often left without a fridge over the weekend or longer
with small children. How do you work with Kitchenaid to make them hold
their end of the extended service contract?

PS they have a clause for spoiled food of $200 per calander year. What
do I do if the unit continues to fail and we have more claims than
this?

Any help or advice would be greatly appreciated.

On 23 Nov 2004 15:54:58 -0800, (Jeff) wrote:

>Any help or advice would be greatly appreciated.

Ask your attorney to have them pick the unit up.....including "time &
trouble" expenses. Their fee could also be included... you know,
what most people would do and resolve the problem, once and for all.

On 23 Nov 2004 15:54:58 -0800, (Jeff) wrote:

>Any help or advice would be greatly appreciated.

Ask your attorney to have them pick the unit up.....including "time &
trouble" expenses. Their fee could also be included... you know,
what most people would do and resolve the problem, once and for all.

"Jeff" > wrote in message
om...
> We moved into a home with Kitchenaid Superba Side by Side
> Refridgerator and the unit loses temurature on the refridge side. We
> have had numerous service calls for the same problem under warranty.
> We have had parts replaced numerous times. We have since taken out an
> extended warranty through Kicthen Aid and have had about 6 service
> calls for the same issue. We think our unit is a lemon. Kitchen Aid
> has brought out three different service agencies and each time the
> unit fails they want the last service company to come back and fix it
> again. When this fails, they want a different company to come out.
> It's obvious that our unit is a lemon and Kitchenaid always says, just
> one more call and it will be fixed. I know that there is a lemon
> policy that says that more than three times to fix the same problem is
> cause for them to provide a replacement unit. Problem is that it seems
> this is a never ending process of sending out a serviceman. Each time
> the unit starts to fade, we stop buying groceries for several weeks.
> Then we are often left without a fridge over the weekend or longer
> with small children. How do you work with Kitchenaid to make them hold
> their end of the extended service contract?
>
> PS they have a clause for spoiled food of $200 per calander year. What
> do I do if the unit continues to fail and we have more claims than
> this?
>
> Any help or advice would be greatly appreciated.

Call your state attorney general's office and/or take a look at their
website. Most AG offices have a consumer protection division. Ask them
about your state's warranty laws and "lemon" laws. Often you need only have
proof of a specific number of repairs in a set time to qualify for relief.
If you do have some consumer protection laws on your side, you will get
better cooperation from Kitchen Aid.

"Jeff" > wrote in message
om...
> We moved into a home with Kitchenaid Superba Side by Side
> Refridgerator and the unit loses temurature on the refridge side. We
> have had numerous service calls for the same problem under warranty.
> We have had parts replaced numerous times. We have since taken out an
> extended warranty through Kicthen Aid and have had about 6 service
> calls for the same issue. We think our unit is a lemon. Kitchen Aid
> has brought out three different service agencies and each time the
> unit fails they want the last service company to come back and fix it
> again. When this fails, they want a different company to come out.
> It's obvious that our unit is a lemon and Kitchenaid always says, just
> one more call and it will be fixed. I know that there is a lemon
> policy that says that more than three times to fix the same problem is
> cause for them to provide a replacement unit. Problem is that it seems
> this is a never ending process of sending out a serviceman. Each time
> the unit starts to fade, we stop buying groceries for several weeks.
> Then we are often left without a fridge over the weekend or longer
> with small children. How do you work with Kitchenaid to make them hold
> their end of the extended service contract?
>
> PS they have a clause for spoiled food of $200 per calander year. What
> do I do if the unit continues to fail and we have more claims than
> this?
>
> Any help or advice would be greatly appreciated.

Call your state attorney general's office and/or take a look at their
website. Most AG offices have a consumer protection division. Ask them
about your state's warranty laws and "lemon" laws. Often you need only have
proof of a specific number of repairs in a set time to qualify for relief.
If you do have some consumer protection laws on your side, you will get
better cooperation from Kitchen Aid.

"Jeff" > wrote in message
> How do you work with Kitchenaid to make them hold
> their end of the extended service contract?
>
> PS they have a clause for spoiled food of $200 per calander year. What
> do I do if the unit continues to fail and we have more claims than
> this?

You should contact someone a notchor two higher at KA to see if you can get
satifaction. Any brand can make a lemon but it sounds like you've had more
than your share withthis one. If the higher up at KA does not get good
results, it is attourney time.
Ed

Jeff we have a KA side by side that had the same problem.
I had to research the fix and tell KA repair what to fix.
It has worked perfectly ever since.

Here is what the issue was............. warm on the refridge side .. real
cold on thee freezer.
The cold all comes from the freezer side so if the freezer is ok then the
problem is the
cold air does not make it to the fridge side.

Near the upper left side rear corner of the fridge .. top shelf area is a
vent box.
You should feel real cold air coming out of this vent when trying to cool
down.
Inside this vent box is a not repairable part called the AIR BAFFLE .
Mine was froze closed and did not open and close like it should after
thawing it with a hair dryer.
So after the hair dryer thaw I stuck a chop stick in the baffle which held
the thing open
and it cooled great till the service guy replaces the AIR BAFFLE electric
vent thing.

They had to order the part from KA and it requires removing the ice maker in
the freezer
to remove and replace the dang thing.
After that was done ( repair guy never did one before ) the thing has ran
perfectly and I am careful
not to set the temp lower then recommended in the book and not block the
vent ..
Both things that I did which caused the freeze up and jam of the AIR BAFFLE.

Refer them or KA customer service to KA JOB AID Part No 4321863 which is the
tech reference guide for the service guy that explains how to replace the
AIR BAFFLE.

I have the guide in a PDF file if you need it.........
will be gone till Monday for TNX Giving but can send same if you want
email here is

Good luck .......Jim
>
> Any help or advice would be greatly appreciated.