I ordered a 1/2 Smithfield lower sodium (due to Mom's diet restrictions) EZ
Slice ham for my parents, along with some "Buster Bones". Buster Bones are
fully cooked meaty ham bones which are either treats for large dogs or may
be used in cooking. My dad likes to use a ham bone like that when he makes
his navy bean soup. I alerted my parents to expect the package.

I got a phone call from my parents asking me, "Why did you send us dog
bones?" When I finished laughing I explained. Mom said, "Oh, then I guess
I'll tell your father to stop gnawing on that one." LOL

A couple of days later (Saturday) I was talking to Mom and mentioned what
they could do with the leftover ham. She said, "Why do you keep talking
about a ham? We didn't get a ham." "Well I sure as heck was charged for
one! Gotta go make a call, Mom."

Smithfield is closed on weekends. So I sent them an email. Then I called
to follow-up on Tuesday (when I remembered!). They said the ham had been
shipped that day for overnight delivery and gave me a tracking number.

Wednesday evening my parents called me. Delivered was a 15 POUND ham.
WHAT?! I didn't order you a 15 lb. ham! (At least it was lower sodium.)
It was pretty comical listening to them describe how it barely fit into the
turkey roaster.

The mystery was solved when I signed on tonight and checked my email.
Apparently Smithfield was out of the half ham I'd ordered. When they got my
email and realized the problem, customer service took it upon themselves to
send a whole ham at no extra cost, priority overnight delivery. Now THAT is
service!

My 79-year-old parents cooked the ham the same day. And Dad has yet another
ham bone. They're going have to package up and freeze a lot of it and give
a good bit of it away to neighbors. Even with that, they're going to have
ham for a loooong time!

Tonight, Dad said, they're quickly heating a couple of slices in a skillet
and having ham & eggs for dinner

Jill