On 7/19/2015 7:10 PM, taxed and spent wrote:

>>>
>>> Can you return the red wine and the other case of white
>>> wine for a refund?
>>>
>> When you buy something, it's a contract unless there's a return for refund
>> agreement.
>
> When you buy something, it is a contract. The contract may or may not have
> express or implied right to return or warranties, and there are undoubtedly
> state or case law on the warranties issue.
>
>

Some stores offer liberal return policies, others not so much. One
factor is "fit for intended use" In many states there is no obligation
to take back a product that is not defective.

Returns cost us all money when abused. At home centers, people buy a
tool, use it for a job, then return it.

On 19/07/2015 5:33 PM, Ed Pawlowski wrote:
> On 7/19/2015 7:10 PM, taxed and spent wrote:
>
>>>>
>>>> Can you return the red wine and the other case of white
>>>> wine for a refund?
>>>>
>>> When you buy something, it's a contract unless there's a return for
>>> refund
>>> agreement.
>>
>> When you buy something, it is a contract. The contract may or may not
>> have
>> express or implied right to return or warranties, and there are
>> undoubtedly
>> state or case law on the warranties issue.
>>
>>
>
> Some stores offer liberal return policies, others not so much. One
> factor is "fit for intended use" In many states there is no obligation
> to take back a product that is not defective.
>
> Returns cost us all money when abused. At home centers, people buy a
> tool, use it for a job, then return it.

Sometimes to different stores and demand a refund!
Graham

--

On 2015-07-19 9:29 PM, graham wrote:

>> Some stores offer liberal return policies, others not so much. One
>> factor is "fit for intended use" In many states there is no obligation
>> to take back a product that is not defective.
>>
>> Returns cost us all money when abused. At home centers, people buy a
>> tool, use it for a job, then return it.
>
> Sometimes to different stores and demand a refund!

I was in a store a couple years ago where I guy was demanding a refund
and had no receipt and there was no tag on it. Some of us had to wait
in line for the duration of his argument. Then it turned out that the
store did not even carry that product.

In article >,
says...
>
> On 2015-07-19 9:29 PM, graham wrote:
>
> >> Some stores offer liberal return policies, others not so much. One
> >> factor is "fit for intended use" In many states there is no obligation
> >> to take back a product that is not defective.
> >>
> >> Returns cost us all money when abused. At home centers, people buy a
> >> tool, use it for a job, then return it.
> >
> > Sometimes to different stores and demand a refund!
>
> I was in a store a couple years ago where I guy was demanding a refund
> and had no receipt and there was no tag on it. Some of us had to wait
> in line for the duration of his argument. Then it turned out that the
> store did not even carry that product.

At one time a chain of DIY stores in UK had to post a notice to
legitimate customers, warning them not to drop their till receipt in the
car park. Crooks were collecting lost reciepts, then they'd shoplift
some item listed on it and "return" it with the receipt, for a cash
refund.

To prevent that scam, now most stores will only refund cash for
receipted cash purchases. If the receipt shows the original purchase was
by plastic, refunds are credited to the card or bank account.

Janet UK

On 2015-07-20 8:52 AM, Janet wrote:

> At one time a chain of DIY stores in UK had to post a notice to
> legitimate customers, warning them not to drop their till receipt in the
> car park. Crooks were collecting lost reciepts, then they'd shoplift
> some item listed on it and "return" it with the receipt, for a cash
> refund.
>
> To prevent that scam, now most stores will only refund cash for
> receipted cash purchases. If the receipt shows the original purchase was
> by plastic, refunds are credited to the card or bank account.

Around here, refunds have always been given in the same sort of
transaction as the sale. If you paid cash you get cash. If you paid by
debit or credit you get a credit to your account. They don't even give
cash for debit card refunds.

On 7/20/2015 10:19 AM, Dave Smith wrote:
> On 2015-07-20 8:52 AM, Janet wrote:
>
>> At one time a chain of DIY stores in UK had to post a notice to
>> legitimate customers, warning them not to drop their till receipt in the
>> car park. Crooks were collecting lost reciepts, then they'd shoplift
>> some item listed on it and "return" it with the receipt, for a cash
>> refund.
>>
>> To prevent that scam, now most stores will only refund cash for
>> receipted cash purchases. If the receipt shows the original purchase was
>> by plastic, refunds are credited to the card or bank account.
>
> Around here, refunds have always been given in the same sort of
> transaction as the sale. If you paid cash you get cash. If you paid by
> debit or credit you get a credit to your account. They don't even give
> cash for debit card refunds.
>

Lowes has a store card they will scan when you buy something. If you
must return it, they scan the item, scan your card, refund in seconds.
No receipt needed. Prevents the scams and simplifies returns.

On Mon, 20 Jul 2015 13:52:23 +0100, Janet > wrote:

> To prevent that scam, now most stores will only refund cash for
> receipted cash purchases. If the receipt shows the original purchase was
> by plastic, refunds are credited to the card or bank account.

I agree with that policy, in fact I'd rather have my account credited
than have cash in hand because I don't like seeing a charge on my card
at the end of the month for something I returned.

--

sf

On 7/19/2015 9:29 PM, graham wrote:
> On 19/07/2015 5:33 PM, Ed Pawlowski wrote:
>>
>> Returns cost us all money when abused. At home centers, people buy a
>> tool, use it for a job, then return it.
>
> Sometimes to different stores and demand a refund!
> Graham
>
When I worked at JCPenney as a teenager a woman brought in a pair of
blue jeans for a refund. The jeans had a Sears label stitched inside.
They'd obviously been worn. She insisted she bought them from Penney's
and demanded to talk with a manager. The manager made me give her
(IIRC) $10 for them. Really? Sorry, but the customer is NOT always
right. The woman gave me a smug look, like see? Yes, I see... you and
the manager are both idiots.

Jill

On 2015-07-20, jmcquown > wrote:

> Yes, I see... you and the manager are both idiots.

....and of the three of you, yer the one that ends up rankled. You
need to let it go. If Penny's considered it a win, why should you
care?

nb

On Monday, July 20, 2015 at 3:55:13 PM UTC-5, notbob wrote:
>
> On 2015-07-20, jmcquown > wrote:
>
> > Yes, I see... you and the manager are both idiots.
>
> ...and of the three of you, yer the one that ends up rankled. You
> need to let it go. If Penny's considered it a win, why should you
> care?
>
> nb
>
>
She was just giving an example of people returning items to
get cash back without a receipt. And in this case the customer
was not even in the correct store. I don't think she has a
problem with it, but you do because she posted her example.

On 7/20/2015 5:44 PM, wrote:
> On Monday, July 20, 2015 at 3:55:13 PM UTC-5, notbob wrote:
>>
>> On 2015-07-20, jmcquown > wrote:
>>
>>> Yes, I see... you and the manager are both idiots.
>>
>> ...and of the three of you, yer the one that ends up rankled. You
>> need to let it go. If Penny's considered it a win, why should you
>> care?
>>
>> nb
>>
>>
> She was just giving an example of people returning items to
> get cash back without a receipt. And in this case the customer
> was not even in the correct store. I don't think she has a
> problem with it, but you do because she posted her example.
>
It's just one of those things I clearly remember because I think the
woman was taking advantage of the "customer is always right" mentality.
I was only 18 years old but even I knew it was wrong to give that
woman a refund.

Jill

On 7/20/2015 4:55 PM, notbob wrote:
> On 2015-07-20, jmcquown > wrote:
>
>> Yes, I see... you and the manager are both idiots.
>
> ...and of the three of you, yer the one that ends up rankled. You
> need to let it go. If Penny's considered it a win, why should you
> care?
>
> nb
>

Stunts like that keep prices up for all of us. That is $10 less profit
the store made because of a scam.

On 7/20/2015 10:14 PM, Ed Pawlowski wrote:
> On 7/20/2015 4:55 PM, notbob wrote:
>> On 2015-07-20, jmcquown > wrote:
>>
>>> Yes, I see... you and the manager are both idiots.
>>
>> ...and of the three of you, yer the one that ends up rankled. You
>> need to let it go. If Penny's considered it a win, why should you
>> care?
>>
>> nb
>>
>
> Stunts like that keep prices up for all of us. That is $10 less profit
> the store made because of a scam.

Exactly, Ed. It wasn't a "win" for anyone except for the woman who
walked away with $10.

Jill

On Mon, 20 Jul 2015 22:30:40 -0400, jmcquown >
wrote:

> On 7/20/2015 10:14 PM, Ed Pawlowski wrote:
> > On 7/20/2015 4:55 PM, notbob wrote:
> >> On 2015-07-20, jmcquown > wrote:
> >>
> >>> Yes, I see... you and the manager are both idiots.
> >>
> >> ...and of the three of you, yer the one that ends up rankled. You
> >> need to let it go. If Penny's considered it a win, why should you
> >> care?
> >>
> >> nb
> >>
> >
> > Stunts like that keep prices up for all of us. That is $10 less profit
> > the store made because of a scam.
>
> Exactly, Ed. It wasn't a "win" for anyone except for the woman who
> walked away with $10.
>
> Jill
The question is: Do they do it today? If not, then the Ivy League
Eggheads who issued those decrees from On High finally figured out how
to conduct basic business in the real world.

--

sf

On Monday, July 20, 2015 at 2:36:19 PM UTC-6, jmcquown wrote:
> On 7/19/2015 9:29 PM, graham wrote:
> > On 19/07/2015 5:33 PM, Ed Pawlowski wrote:
> >>
> >> Returns cost us all money when abused. At home centers, people buy a
> >> tool, use it for a job, then return it.
> >
> > Sometimes to different stores and demand a refund!
> > Graham
> >
> When I worked at JCPenney as a teenager a woman brought in a pair of
> blue jeans for a refund. The jeans had a Sears label stitched inside.
> They'd obviously been worn. She insisted she bought them from Penney's
> and demanded to talk with a manager. The manager made me give her
> (IIRC) $10 for them. Really? Sorry, but the customer is NOT always
> right. The woman gave me a smug look, like see? Yes, I see... you and
> the manager are both idiots.
>
> Jill

Your manager was an idiot. He just didn't want to confront the
complainer and tell her to stick it.
The customer is not always right and it takes guts to face them down.
When I was in store management I found that some customers were
bloody crooks and I never gave in to their ploys to rip us off.
===

On Mon, 20 Jul 2015 16:36:13 -0400, jmcquown >
wrote:

> On 7/19/2015 9:29 PM, graham wrote:
> > On 19/07/2015 5:33 PM, Ed Pawlowski wrote:
> >>
> >> Returns cost us all money when abused. At home centers, people buy a
> >> tool, use it for a job, then return it.
> >
> > Sometimes to different stores and demand a refund!
> > Graham
> >
> When I worked at JCPenney as a teenager a woman brought in a pair of
> blue jeans for a refund. The jeans had a Sears label stitched inside.
> They'd obviously been worn. She insisted she bought them from Penney's
> and demanded to talk with a manager. The manager made me give her
> (IIRC) $10 for them. Really? Sorry, but the customer is NOT always
> right. The woman gave me a smug look, like see? Yes, I see... you and
> the manager are both idiots.
>

I think a lot of stores had that policy back in those days. I know
Macy's did.


--

sf

On 7/20/2015 7:19 PM, sf wrote:
> On Mon, 20 Jul 2015 16:36:13 -0400, jmcquown >
> wrote:
>
>> On 7/19/2015 9:29 PM, graham wrote:
>>> On 19/07/2015 5:33 PM, Ed Pawlowski wrote:
>>>>
>>>> Returns cost us all money when abused. At home centers, people buy a
>>>> tool, use it for a job, then return it.
>>>
>>> Sometimes to different stores and demand a refund!
>>> Graham
>>>
>> When I worked at JCPenney as a teenager a woman brought in a pair of
>> blue jeans for a refund. The jeans had a Sears label stitched inside.
>> They'd obviously been worn. She insisted she bought them from Penney's
>> and demanded to talk with a manager. The manager made me give her
>> (IIRC) $10 for them. Really? Sorry, but the customer is NOT always
>> right. The woman gave me a smug look, like see? Yes, I see... you and
>> the manager are both idiots.
>>
>
> I think a lot of stores had that policy back in those days. I know
> Macy's did.
>
>
The silly thing is, all she had to do was walk down to Sears and they'd
likely have given her a refund.

Jill

"jmcquown" > wrote in message
...
> On 7/20/2015 7:19 PM, sf wrote:
>> On Mon, 20 Jul 2015 16:36:13 -0400, jmcquown >
>> wrote:
>>
>>> On 7/19/2015 9:29 PM, graham wrote:
>>>> On 19/07/2015 5:33 PM, Ed Pawlowski wrote:
>>>>>
>>>>> Returns cost us all money when abused. At home centers, people buy a
>>>>> tool, use it for a job, then return it.
>>>>
>>>> Sometimes to different stores and demand a refund!
>>>> Graham
>>>>
>>> When I worked at JCPenney as a teenager a woman brought in a pair of
>>> blue jeans for a refund. The jeans had a Sears label stitched inside.
>>> They'd obviously been worn. She insisted she bought them from Penney's
>>> and demanded to talk with a manager. The manager made me give her
>>> (IIRC) $10 for them. Really? Sorry, but the customer is NOT always
>>> right. The woman gave me a smug look, like see? Yes, I see... you and
>>> the manager are both idiots.
>>>
>>
>> I think a lot of stores had that policy back in those days. I know
>> Macy's did.
>>
>>
> The silly thing is, all she had to do was walk down to Sears and they'd
> likely have given her a refund.

Why would she care? She got her money back.

On 7/21/2015 6:42 AM, Julie Bove wrote:
>
> "jmcquown" > wrote in message
> ...
>> On 7/20/2015 7:19 PM, sf wrote:
>>> On Mon, 20 Jul 2015 16:36:13 -0400, jmcquown >
>>> wrote:
>>>
>>>> On 7/19/2015 9:29 PM, graham wrote:
>>>>> On 19/07/2015 5:33 PM, Ed Pawlowski wrote:
>>>>>>
>>>>>> Returns cost us all money when abused. At home centers, people buy a
>>>>>> tool, use it for a job, then return it.
>>>>>
>>>>> Sometimes to different stores and demand a refund!
>>>>> Graham
>>>>>
>>>> When I worked at JCPenney as a teenager a woman brought in a pair of
>>>> blue jeans for a refund. The jeans had a Sears label stitched inside.
>>>> They'd obviously been worn. She insisted she bought them from Penney's
>>>> and demanded to talk with a manager. The manager made me give her
>>>> (IIRC) $10 for them. Really? Sorry, but the customer is NOT always
>>>> right. The woman gave me a smug look, like see? Yes, I see... you and
>>>> the manager are both idiots.
>>>>
>>>
>>> I think a lot of stores had that policy back in those days. I know
>>> Macy's did.
>>>
>>>
>> The silly thing is, all she had to do was walk down to Sears and
>> they'd likely have given her a refund.
>
> Why would she care? She got her money back.

She got "some" money back. Even in the 70's a pair of blue jeans cost
more than $10.

Jill