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My sister discovered the hard way that a customer must be careful at
Marie Callender's Restaurants. On December 22, 2005 my sister went
to a Marie Callender's Restaurant in Orange County, California. She
was going to lunch with a friend. She ordered a drink and an $8 salad.
Her friend ordered a sandwich and a drink.

The salad that the waitress delivered to her table came with terribly
wilted lettuce. She did not notice the wilted lettuce immediate when
the waitress sat the food on the table as she was talking with her
friend. She got the waitresses attention about five minutes after the
initial salad delivery, and told her that the salad was unfit to eat
due to the old wilted lettuce the kitchen used. The waitress's
response was: "This lettuce was not that wilted when I put the salad
on your table." My sister was shocked at the waitress's statement
and asked to talk to the restaurant manager.

She told the manager the salad was unfit to eat due to the old wilted
lettuce the kitchen used. Up to this point my sister had only taken
two or three bites of the salad to test how bad it was prior to
complaining. My sister is very quiet and shy, and she hates to cause a
fuss. She usually just puts up with things. The restaurant manager
looked the salad over and said: "The best I can do is take $4 off
the normal $8 price for that salad. After the manager left my sister
did not eat any more of that awful looking salad, however, she paid the
$4 the manager demanded. She also paid for my friend's sandwich and
their drinks.

My sister thinks she got bad food, bad waitress service, and a
ridiculous manager response. Consequently, she will not be eating in
another Marie Callender's Restaurant in the future. I won't
either.

On 27 Dec 2005 13:14:40 -0800, wrote:

>My sister discovered the hard way that a customer must be careful at

ANY PUBLIC RESTAURANT SERVING FOOD. I doubt that the Callender
chain sought out your sister just to make her life miserable.

Or.........maybe the did.

> wrote:

> My sister discovered the hard way that a customer must be careful at
> Marie Callender's Restaurants. On December 22, 2005 my sister went
> to a Marie Callender's Restaurant in Orange County, California. She
> was going to lunch with a friend. She ordered a drink and an $8 salad.
> Her friend ordered a sandwich and a drink.

> The salad that the waitress delivered to her table came with terribly
> wilted lettuce. She did not notice the wilted lettuce immediate when
> the waitress sat the food on the table as she was talking with her
> friend.

I think it is rude of diners to not acknowledge a waitperson
by pausing their conversation for a moment when the waitperson comes to
the table. By behaving this way you are making the waitstaff's job
more difficult.

> She got the waitresses attention about five minutes after the
> initial salad delivery, and told her that the salad was unfit to eat
> due to the old wilted lettuce the kitchen used. The waitress's
> response was: "This lettuce was not that wilted when I put the salad
> on your table."

Good response. I like this waitress. Depending on how wilted
the lettuce was, the statement is possibly true, but even if so
what the waitress is really saying is "you were rude to me before,
and now you want my help?"

Steve

Check for a Marie Calendar's website. File your complaint there. I've had
decent success doing this with other chains.

Which restaurant? I'll give them a Skype call to tell them about your
comments etc. Best wishes, Henry.

> wrote in message
ups.com...
> My sister discovered the hard way that a customer must be careful at
> Marie Callender's Restaurants. On December 22, 2005 my sister went
> to a Marie Callender's Restaurant in Orange County, California. She
> was going to lunch with a friend. She ordered a drink and an $8 salad.
> Her friend ordered a sandwich and a drink.
>
> The salad that the waitress delivered to her table came with terribly
> wilted lettuce. She did not notice the wilted lettuce immediate when
> the waitress sat the food on the table as she was talking with her
> friend. She got the waitresses attention about five minutes after the
> initial salad delivery, and told her that the salad was unfit to eat
> due to the old wilted lettuce the kitchen used. The waitress's
> response was: "This lettuce was not that wilted when I put the salad
> on your table." My sister was shocked at the waitress's statement
> and asked to talk to the restaurant manager.
>
> She told the manager the salad was unfit to eat due to the old wilted
> lettuce the kitchen used. Up to this point my sister had only taken
> two or three bites of the salad to test how bad it was prior to
> complaining. My sister is very quiet and shy, and she hates to cause a
> fuss. She usually just puts up with things. The restaurant manager
> looked the salad over and said: "The best I can do is take $4 off
> the normal $8 price for that salad. After the manager left my sister
> did not eat any more of that awful looking salad, however, she paid the
> $4 the manager demanded. She also paid for my friend's sandwich and
> their drinks.
>
> My sister thinks she got bad food, bad waitress service, and a
> ridiculous manager response. Consequently, she will not be eating in
> another Marie Callender's Restaurant in the future. I won't
> either.
>

The quality of service, and even the quality of the food, probably varies
from one Marie Callender location to another. I would just boycott this
particular one and perhaps try another location. A similar thing happened to
me at an Olive Garden location and so I stated going to another location,
all be it just a bit farther away, and everything including the food and the
service, has been much better.

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