Just out of curiosity, when you send an E-mail to a tea company/provider,
how long do you wait for an answer before you send a reminder or give up?

Melinda

--
"The country has entered an era in which
questions are not asked, for questions are
daughters of disquiet or arrogance, both
fruits of temptation and the food of sacrilege." Djaout

in what context did u send the e-mail?

"Melinda" > wrote in message
...
> Just out of curiosity, when you send an E-mail to a tea company/provider,
> how long do you wait for an answer before you send a reminder or give up?
>
> Melinda
>
> --
> "The country has entered an era in which
> questions are not asked, for questions are
> daughters of disquiet or arrogance, both
> fruits of temptation and the food of sacrilege." Djaout
>

in what context did u send the e-mail?

"Melinda" > wrote in message
...
> Just out of curiosity, when you send an E-mail to a tea company/provider,
> how long do you wait for an answer before you send a reminder or give up?
>
> Melinda
>
> --
> "The country has entered an era in which
> questions are not asked, for questions are
> daughters of disquiet or arrogance, both
> fruits of temptation and the food of sacrilege." Djaout
>

On Sun, 27 Feb 2005 12:32:48 -0800
"Melinda" > wrote:

> Just out of curiosity, when you send an E-mail to a tea company/provider,
> how long do you wait for an answer before you send a reminder or give up?


Vendor of just about anything, for me, after about a week, they better
have a damn good excuse or I probably won't ever deal with them again -
after i eventually get some satisfaction.

But i have a personal vendetta against companies that solicit email that
they don't intend to respond to.

It was to an overseas tea plantation who also sells their teas online...so
calling isn't an option. I'm trying to get info from them on whether they've
had any problems mailing orders to the US and if they have any advice for me
in that regard. They've been late before, but it does make it very
frustrating when they can't be called.

Melinda

--
"The country has entered an era in which
questions are not asked, for questions are
daughters of disquiet or arrogance, both
fruits of temptation and the food of sacrilege." Djaout
"Joanne Rosen" > wrote in message
...
> in what context did u send the e-mail?
>
> "Melinda" > wrote in message
> ...
>> Just out of curiosity, when you send an E-mail to a tea company/provider,
>> how long do you wait for an answer before you send a reminder or give up?
>>
>> Melinda
>>
>> --
>> "The country has entered an era in which
>> questions are not asked, for questions are
>> daughters of disquiet or arrogance, both
>> fruits of temptation and the food of sacrilege." Djaout
>>
>
>

"Melinda" > wrote in message

> It was to an overseas tea plantation who also sells their teas online...so
> calling isn't an option. I'm trying to get info from them on whether
they've
> had any problems mailing orders to the US and if they have any advice for
me
> in that regard. They've been late before, but it does make it very
> frustrating when they can't be called.


Where are they ?
It's possible that they only hire staff on a part-time basis and that there
is nobody in their office right now. For instance, in Japan, in this season
nobody sells tea, because last year's tea is already sold, and this year's
won't be available till April-May (at the best). Normally customers are
aware of that and don't try to order when it's impossible.
Maybe you should ask about the mailing issue to a retailer in the same
country, they are probably answering the mails year round.

Kuri

i have ordered teas from both china and taiwan without difficulty-
i hope u can share with us the nameof this provider-sometimes others have
also had difficulties with them-
perhaps they don't speak english -
"Melinda" > wrote in message
...
> Just out of curiosity, when you send an E-mail to a tea company/provider,
> how long do you wait for an answer before you send a reminder or give up?
>
> Melinda
>
> --
> "The country has entered an era in which
> questions are not asked, for questions are
> daughters of disquiet or arrogance, both
> fruits of temptation and the food of sacrilege." Djaout
>

"Melinda" > wrote in message
...
> Just out of curiosity, when you send an E-mail to a tea company/provider,
> how long do you wait for an answer before you send a reminder or give up?

If any business doesn't respond w/i a week, I take my business elsewhere
unless I'm aware or made aware of mitigating factors. I'm used to receiving
replies w/i 24 hours, excluding weekends, holidays, etc.

--
~~Bluesea~~
Spam is great in musubi but not in email.
Please take out the trash before sending a direct reply.

On 2/27/2005 3:32 PM, Melinda wrote:
> Just out of curiosity, when you send an E-mail to a tea company/provider,
> how long do you wait for an answer before you send a reminder or give up?
>
> Melinda


I can't help but think that issues such as holidays, weekends, country
customs, etc. taken into account, that if they can't answer your email,
well... I wouldn't be confident they would fill the order.

For me, I'm learning about catalogs. Yes, I'm going to order anything
over the 'net, but I like having print catalogs as well. Upton and
Harney & Sons were clearly waiting for me to ask, since they already had
the label printed, etc. - I received each within 3 or 4 days! Whittard,
which I didn't realize would be coming from the UK, got here in a week.
Adagio, still waiting - it's been a month. There are others, but I
distinctly remember when I requested those 4, so know the time frame.