We just purchased a Vinotemp trellis rack and are having a horrible
time assembling it. It came without instructions and the customer
service has been incredibly unhelpful. Does anyone know anything
about assembling these?

It came without nails and customer service initally told us we needed
2 inch BCA nails that are fluted and threaded so that they twist when
you hammer them in. Our local hardware store had no idea what we were
talking about. When we called back (Friday at 4 pm) we were told all
technical service was out of the office and would call us Monday, we
were also told the racking system comes with custom nails, but they
couldn't be sent to us until we talked to the technical support
people.

Does anyone know anything about the nails used to affix this system?

Thank you!
Ann and Michael